Effective July 15th, 2025
This agreement outlines the expectations and responsibilities within the coaching relationship. By booking and attending your coaching session(s), you acknowledge and accept the following terms.
What Coaching Is and Is Not
Coaching is:
A supportive, empowering partnership focused on helping you gain clarity, confidence, and momentum through intentional conversation, reflection, and action.
Coaching is not:
Therapy, medical treatment, legal advice, or consulting. Coaching does not diagnose or treat mental health conditions, nor does it guarantee specific outcomes.
Client Commitments
To get the most from coaching, you agree to:
Show up fully and honestly to each session
Stay open to self-reflection and growth
Take action between sessions when applicable
Communicate respectfully and transparently about any concerns
Take full responsibility for your choices, growth, and results
Coach Commitments
As your coach, I will:
Create a safe and judgment-free space
Listen deeply and ask meaningful, reflective questions
Offer structure, support, and accountability
Respect your confidentiality and boundaries
Operate in alignment with the ICF Code of Ethics
Session Terms & Policies
All sessions are conducted via Google Meet.
Please arrive on time. A 10-minute grace period is provided, but sessions will not be extended.
If you miss a session without 24-hour notice, it may be forfeited.
Reschedules must be requested at least 24 hours in advance.
Sessions and bundles must be used within the timeframe of 1 year after purchasing.
Email or messaging support is not guaranteed unless specified in your package.
Payments & Refunds
All purchases (Products, Services, Bundles, Sessions) are non-refundable.
Packages are final sale and non-transferable.
Payment is due in full before coaching begins unless on a pre-approved payment plan.
Confidentiality
All sessions are private and confidential. Information will not be shared without your written consent, unless legally required to do so.
Liability Disclaimer
By booking and participating in coaching services or products (paid and free), you acknowledge and agree to the following:
You are fully responsible for your own decisions, actions, and outcomes as a result of our work together.
Coaching is not a substitute for professional advice or services from a licensed therapist, financial advisor, medical provider, or legal professional.
You agree not to hold Ellie Yates, Metamorphic Coaching, or its affiliates liable for any decisions, actions, or results you experience during or after the coaching process.
You release and waive all claims against Ellie Yates, Metamorphic Coaching, or its affiliates in connection with any loss, damage, or perceived failure resulting from coaching services.
We may update these Terms of Service at any time. Your continued use of this site and services constitutes acceptance of those changes.
By using any free services or tools AND purchasing a session, package, service or product, you agree to the terms outlined above.
A copy of this agreement will also be sent to you after booking.