Privacy Policy
Effective Date: June 24th, 2026
Metamorphic Coaching Inc. ("Metamorphic Coaching", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, protect, and disclose personal information when you visit www.metamorphiccoaching.com, book services, purchase products, subscribe to communications, or otherwise interact with our website and services.
By using our website or services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide, including:
Name
Email address
Phone number
Billing address
Payment information (processed through secure third-party providers)
Information submitted through contact forms
Discovery Call forms
Intake questionnaires
Coaching applications
Surveys and assessments
Client communications
Session-related information
We may also automatically collect certain information through website technologies, including:
IP address
Browser type
Device information
Website usage data
Referral sources
Pages visited
Time spent on pages
Cookies and similar technologies
2. How We Use Your Information
We use your information to:
Deliver coaching, consulting, workshops, digital products, and services
Process purchases and payments
Schedule appointments and sessions
Communicate with you regarding services and support
Send newsletters, updates, and marketing communications (with your consent)
Improve our website, products, and services
Maintain client records
Comply with legal and regulatory obligations
3. Coaching Information & Client Communications
As part of providing coaching, consulting, workshops, strategy sessions, and related services, you may voluntarily provide personal information through intake forms, questionnaires, scheduling systems, email communications, surveys, assessments, session notes, or direct conversations.
This information is used solely for the purpose of delivering services, communicating with you, maintaining client records, and improving your experience.
We take reasonable steps to protect this information and will not disclose it except:
With your consent
As required by law
To protect legal rights or comply with legal obligations
Please note that coaching services are not subject to the same legal confidentiality protections as services provided by licensed healthcare professionals, lawyers, accountants, or other regulated professionals.
4. How We Share Information
We do not sell, rent, or trade your personal information.
We may share information with trusted third-party service providers necessary to operate our business, including:
Squarespace (website hosting)
Acuity Scheduling (appointment scheduling)
Stripe (payment processing)
Google Workspace (email and business operations)
Zoom or Google Meet (virtual meetings)
Email marketing providers
Analytics providers
Other software tools required to operate our business
These providers have their own privacy and security policies governing their use of personal information.
5. Cookies & Tracking Technologies
Our website may use cookies, pixels, and similar technologies to improve user experience and understand website performance.
Cookies may be used for:
Website functionality
User preferences
Analytics and performance tracking
Marketing and advertising purposes
Security and fraud prevention
You can control cookies through your browser settings. Disabling cookies may affect certain website functionality.
We may use analytics services such as Google Analytics to understand website usage and improve our services.
6. Email Communications
If you subscribe to our newsletter, download a resource, register for an event, or otherwise opt into communications, we may send you:
Educational content
Business updates
Promotional offers
Service announcements
Marketing communications
You may unsubscribe at any time using the unsubscribe link included in our emails.
7. Payment Information
Payment information is processed by secure third-party payment processors such as Stripe.
Metamorphic Coaching does not store full credit card information on its servers.
Please review the privacy policies of payment processors for information regarding their practices.
8. Data Security
We take reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, disclosure, misuse, alteration, or destruction.
However, no method of transmission over the internet or electronic storage system can be guaranteed to be 100% secure.
9. Data Retention
We retain personal information only for as long as reasonably necessary to:
Deliver services
Maintain business records
Comply with legal obligations
Resolve disputes
Enforce agreements
When information is no longer required, we will securely delete, anonymize, or destroy it in accordance with applicable laws and business practices.
10. Your Rights
Subject to applicable laws, you may have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your information
Withdraw consent for certain uses of information
Request information regarding how your data is used
To make a request, please contact:
11. Canadian Privacy Rights
Metamorphic Coaching Inc. is committed to protecting personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
Individuals may request access to, correction of, or deletion of personal information by contacting us.
12. International Users
Our services are operated from Canada.
If you access the website from another country, you understand that your information may be transferred to, stored, and processed in Canada, where privacy laws may differ from those in your jurisdiction.
13. Children's Privacy
This website and our services are intended for individuals aged 18 years and older.
We do not knowingly collect personal information from individuals under the age of 18.
If we become aware that personal information has been collected from a minor, we will take reasonable steps to delete such information.
14. Third-Party Websites
Our website may contain links to third-party websites, applications, or services.
We are not responsible for the privacy practices, content, or policies of third-party websites and encourage users to review their privacy policies.
15. Changes To This Privacy Policy
We may update this Privacy Policy from time to time.
Changes become effective immediately upon posting the revised Privacy Policy on our website.
Your continued use of the website or services following any changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact:
Metamorphic Coaching Inc.