Privacy Policy

Effective Date: June 24, 2026

Metamorphic Coaching Inc. ("Metamorphic Coaching", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, protect, and disclose personal information when you visit www.metamorphiccoaching.com, book services, purchase products, subscribe to communications, or otherwise interact with our website and services.

By using our website or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide, including:

Name
Email address
Phone number
Billing address
Emergency contact information
Payment information (processed securely through third-party payment providers)
Information submitted through contact forms
Discovery Call questionnaires
Client intake forms
Coaching applications
Personal Operations Assessment™ responses
Surveys and questionnaires
Client communications
Session-related information
Information uploaded to or generated within the Client Hub, including session notes, action plans, worksheets, uploaded documents, progress updates, and coaching records

We may also create coaching-related records throughout our work together, including personalized recommendations, coaching summaries, progress notes, and other documents prepared to support your coaching experience.

We may also automatically collect certain information through website technologies, including:

IP address
Browser type
Device information
Website usage data
Referral sources
Pages visited
Time spent on pages
Cookies and similar technologies

2. How We Use Your Information

We use your information to:

Deliver coaching, consulting, workshops, digital products, and services
Process purchases and payments
Schedule appointments and sessions
Communicate with you regarding services and support
Send newsletters, updates, and marketing communications (with your consent)
Improve our website, products, and services
Maintain client records
Comply with legal and regulatory obligations

3. Coaching Information & Client Communications

As part of providing coaching, consulting, workshops, strategy sessions, and related services, you may voluntarily provide personal information through client intake forms, Discovery Call questionnaires, Personal Operations Assessments™, scheduling systems, email communications, surveys, coaching conversations, worksheets, and other coaching activities.

This information is used solely to:

Deliver coaching services
Personalize your coaching experience
Prepare coaching sessions and recommendations
Maintain coaching records
Communicate with you
Improve the quality of our services

Information shared during coaching will be treated with respect and handled confidentially except:

With your consent
As required by law
To protect legal rights
To prevent serious harm to yourself or others

Please note that coaching services are not subject to the same legal confidentiality protections as services provided by licensed healthcare professionals, lawyers, accountants, or other regulated professionals.

4. How We Share Information

We do not sell, rent, or trade your personal information.

We may share information with trusted third-party service providers necessary to operate our business, including:

Squarespace (website hosting and purchases)
CoachAccountable (Client Hub, coaching delivery, scheduling, resources, and client records)
Stripe (payment processing)
Google Workspace (email and business operations)
Google Forms (Personal Operations Assessment™)
Google Meet, Zoom, or Microsoft Teams (virtual coaching sessions)
Email service providers
Analytics providers
Other software platforms necessary to deliver our services

These providers maintain their own privacy and security policies governing their use of personal information.

5. AI-Assisted Services

To support coaching delivery, documentation, and client experience, Metamorphic Coaching Inc. may use secure AI-assisted technologies to:

Organize coaching notes
Summarize coaching sessions
Prepare coaching documentation
Generate personalized resources
Support administrative tasks
Improve service delivery

AI-assisted tools are used solely to support coaching services and are not used to make automated decisions regarding clients.

Reasonable steps are taken to protect the confidentiality and security of personal information when using these technologies.

6. Cookies & Tracking Technologies

Our website may use cookies, pixels, and similar technologies to improve user experience and understand website performance.

Cookies may be used for:

Website functionality
User preferences
Analytics and performance tracking
Marketing and advertising purposes
Security and fraud prevention

You can control cookies through your browser settings. Disabling cookies may affect certain website functionality.

We may use analytics services such as Google Analytics to better understand website usage and improve our services.

7. Email Communications

If you subscribe to our newsletter, download a resource, register for an event, or otherwise opt into communications, we may send you:

Educational content
Business updates
Promotional offers
Service announcements
Marketing communications

You may unsubscribe at any time using the unsubscribe link included in our emails.

8. Payment Information

Payment information is processed securely by trusted third-party payment processors, including Stripe.

Metamorphic Coaching Inc. does not store full payment card information on its own servers.

Please review the privacy policies of our payment providers for more information regarding how your payment information is handled.

9. Data Security

We take reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, disclosure, misuse, alteration, or destruction.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be 100% secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

Deliver coaching services
Maintain coaching and business records
Comply with legal obligations
Resolve disputes
Enforce agreements

Coaching-related records, including Personal Operations Assessments™, Personal Operations Profiles™, session notes, action plans, recommendations, uploaded documents, and Client Hub information, may be retained after coaching services conclude where reasonably necessary for business operations, legal compliance, future client reference, or record keeping.

When information is no longer required, it will be securely deleted, anonymized, or destroyed in accordance with applicable laws and business practices.

11. Your Rights

Subject to applicable laws, you may have the right to:

Access your personal information
Request a copy of your personal information
Correct inaccurate or incomplete information
Request deletion of your personal information
Withdraw consent for certain uses of your personal information
Request information regarding how your personal information is collected, used, stored, and protected

To make a request, please contact:

hello@metamorphiccoaching.com

12. Canadian Privacy Rights

Metamorphic Coaching Inc. is committed to protecting personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

Individuals may request access to, correction of, or deletion of their personal information by contacting us.

13. International Users

Our services are operated from Canada.

If you access our website from another country, you understand that your information may be transferred to, stored, and processed in Canada, where privacy laws may differ from those in your jurisdiction.

14. Children's Privacy

Our website and services are intended for individuals aged eighteen (18) years and older.

We do not knowingly collect personal information from individuals under the age of eighteen (18).

If we become aware that personal information has been collected from a minor, we will take reasonable steps to delete such information.

15. Third-Party Websites

Our website may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices, content, or policies of third-party websites and encourage users to review their respective privacy policies.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes become effective immediately upon posting the revised Privacy Policy on our website.

Your continued use of our website or services following any changes constitutes acceptance of the updated Privacy Policy.

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Metamorphic Coaching Inc.

Email: hello@metamorphiccoaching.com